FREQUENTLY ASKED QUESTIONS
General
What is your cancellation policy?
We require a 24 hour notice for a cancellation or you will be charged for 50% of your scheduled service. If you no show we charge for 100% of the scheduled services.
​
What if I am running late?
Give us a call to let us know. If there is an appointment after you, your therapist/esthetician will complete as much of the session as time allows.
​
When should I arrive for my appointment?
Please arrive 15 minutes early to allow ample time for you to fill out any paperwork and get settled into your service room.
​
Where can I purchase a gift card?
You can come into the spa during our regular business hours or click here to purchase one online.
​
Do you have a military discount?
We offer 10% off for all active, retired And reserve US Military personnel and family members. This discount cannot be combined with any other discount or offer. Client must have a valid military ID at time of purchase.
Massage
What is the difference between a Swedish and Deep Tissue massage?
Swedish massages are relaxing with medium pressure. Deep tissue are high pressure massages meant to get deep into the muscles and release tension.
​
What should I wear to my massage?
Whatever clothing is comfortable for you! You are welcome to disrobe to your comfort level for your massage service.
​
What should I tell my massage therapist about my health?
Anything that is happening to your body is important for them to know so they can tailor your massage for you. Examples: pregnancy, headaches, injuries, anxieties, etc.
​
I had surgery or was in a car accident, how long should I wait before coming in for a massage?
For post op wait 3 months before coming in for a massage. If you have been in a car accident/have acute trauma, wait 48 hours before having a massage.
Facials
What is a facial?
A facial is a skin treatment performed by a licensed professional esthetician. The treatment can include cleansing, exfoliating, extractions, and the use of various masks, peels, creams, and SPF to treat a variety of skin conditions.
​
What are the benefits of a regular facial?
Facials are generally recommended every 4-6 weeks along with a good home care routine. The benefits include increased collagen, reduction of pore size & breakouts, improved texture, and reduction of acne scars & sun damage. This leads to an overall brighter and more even toned complexion.
​
Can I wear makeup after a facial?
Generally you can apply makeup after a facial. However, your esthetician may instruct you not to apply makeup after some treatments. Always follow the advice of your professional.
​
What should I do before and after my facial?
Unless instructed otherwise you should not need to do anything before your facial. You can come to your appointment with makeup on and your esthetician will remove it. To get the maximum benefits following your facial you should follow these guidelines: 1) Wear SPF 15+ & avoid tanning in the days following. 2) Use a fresh pillow case. 3) Avoid heavy sweating, steam, sauna, hot tubs for 48hrs. 4) Follow up with the at home care that is recommended by your esthetician.
Waxing
How long should my hair be for waxing?
At least 1/4" but no longer than 1/2". If your hair requires trimming there will be a $10 charge. Waxing treatments can be repeated as soon as 4 weeks for some areas such as the bikini and up to 6 weeks for other areas.
​
Why is waxing better than shaving?
When you wax the hair shaft is removed from the root rather than cutting it off at the surface. This leaves your skin smoother with no stubble. Results from waxing last much longer than shaving and the hair will start to grow back finer and thinner with repeated treatments.
​
Will I experience irritation from waxing?
Yes, due to the nature of waxing some irritation is normal. Clients will experience a slight redness & tingling sensation similar to a sunburn for a few hrs after waxing. Clients with course hair can experience inflammation in the form of raised bumps around the hair follicle & redness for up to 48hrs. Areas of the body with course hair will have a longer recovery period than those with fine hair.
​
Will I get ingrown hairs from waxing?
Clients who are prone to ingrown hairs will experience them no matter the hair removal method. However, many people get LESS ingrown hairs from waxing than shaving. To help with ingrown hairs use a scrub up to 3x a week in the area that is prone to ingrown hairs.
